<p class="wordsection1"><b><u>Position Summary: </u></b>Utilize knowledge and troubleshooting experience of<b> </b>Avaya Voice Platform SW & HW, Nice Call Recording, Cisco Call Manager, Cisco NAC, BVOIP (IP Flex & TAO), IP Toll Free (Route-IT, Business Center, etc.), Smart hands for Voice/Data Gear, Planned Maintenance, Entrado EGW, Webex, Genesys, MS TEAMS Voice, UCAS, various softphone applications. This position will be required to s